Terms and Conditions

Welcome to Your Business Service Provider Dalight Connections Care!

Dalight Connections Care is a trading name for Dalight Connections Ltd

These are the terms and conditions for:

www.dalightconnectionscare.co.uk

The following terms and conditions apply to the website and services offered by Your Business Service Provider. This includes any version of Your Business Service Provider accessible via desktop, mobile, tablet, social media or other devices.

By using the website and services, you agree to be bound by these terms and conditions and our privacy policy. In these terms and conditions, the words "website", refer to Your Business Service Provider’ website, "we", "us", "our", and "Your Business Service Provider", refer to Your Business Service Provider, and "you", “client”, and "user", refer to you, the user or client of Your Business Service Provider.

Dalight Connections Care and Dalight Connections Ltd will be used interchangeably

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OR OBTAINING ANY INFORMATION OR SERVICES FROM THE WEBSITE.

1. ACCEPTANCE OF TERMS

This agreement sets forth the legally binding terms for your use of the website and services offered by Your Business Service Provider. By accessing and using the website and its services, you agree to abide by the provisions of this agreement. If you do not agree to these terms, you must refrain from using the website and services. We reserve the right to modify this agreement at any time, and such modifications shall be effective upon posting on the website. By continuing to use the website and services following the posting of any modifications, you agree to be bound by the updated terms; therefore, it is important that you review this agreement periodically.

Your Business Service Provider; Dalight Connections Care reserves the right, in its sole discretion, to refuse to provide services to any client or user and to modify its eligibility criteria at any time. This provision shall be inapplicable in jurisdictions where prohibited by law and, in such cases, the right to access the website and services will be revoked.

By using the Website and the Services, you represent and warrant that you have full power, authority and capacity to enter into this Agreement and to perform all obligations hereunder. You further represent and warrant that you are not subject to any legal incapacity or contractual restriction that would prevent you from entering into this agreement.

2. NOTIFICATIONS AND NEWSLETTER

By providing Your Business Service Provider Dalight Connections Care with your e-mail address, you agree that we may use your e-mail address to send you important notifications and communications about our services, news and special content. If you do not wish to receive these e-mails, you may opt-out of receiving them by sending us your request through our contact information or by using the "unsubscribe" option in the e-mails themselves. This option may prevent you from receiving emails about our services, important news and special content.

3. DESCRIPTION OF SERVICES

Your Business Service Provider; Dalight Connections Care (a trading name of Dalight Connections Ltd) offers a wide range of personal and B2B services including Welfare Calls, well-being calls, Welfare Calls to Lone Workers, Facilitating Well-being Meetings, Phone-a-friend services, Companionship Care, Events, Trips, Tours and Holidays, Carer-Supported Holidays, Respite and Overnight Home Care serving the general public, businesses as well as vulnerable adults especially the elderly and people living with minor to moderate disabilities. Our services are designed to suit the specific needs of each client, ranging from the ongoing supply of services to the provision of specialised services.

Clients interested in contracting our services can request a detailed quotation based on their specific requirements. Each quotation is customised and will reflect the nature and scope of the services requested. The provision of our services may be subject to formal acceptance of the proposed quotation, which will include the signing of a service contract setting out the terms and obligations of both parties.

It is important to note that Your Business Service Provider Dalight Connections Care works collaboratively with each client to ensure that the solutions offered meet their expectations and business needs. Our commitment is to deliver the highest quality products and services, ensuring that our clients' processes and operations are kept running smoothly.

4. LIMITATION OF LIABILITY

Your Business Service Provider Dalight Connections Care shall not be liable, to the fullest extent permitted by law, for any direct, indirect, incidental, special, consequential or punitive damages arising out of or related to the use of or inability to use our services, products or access to our website. This includes, but is not limited to, any loss of revenue, profits, anticipated savings, contracts, business, opportunities, goodwill, data or any other economic or commercial loss or damage.

Your Business Service Provider's Dalight Connections Care liability arising out of any service contract, including the delivery of office products or related services, shall be limited solely to the amount paid by the customer for such products or services in the specific transaction in dispute. We assume no liability for delays or defaults resulting from causes beyond our reasonable control, such as natural disasters, labour disputes, interruptions in the supply of materials, technical failures or any other unforeseen circumstances.

In the event of a discrepancy in the supply of products or the provision of services, our liability shall be limited, at our discretion, to the replacement of the defective product or the re-performance of the affected service, provided that the customer has complied with all contractual obligations. We do not warrant that our products or services will be free from errors or interruptions, nor do we warrant that they will meet the customer's specific standards or particular expectations, unless expressly agreed in the service contract.

Your Business Service Provider Dalight Connections Care shall not be liable for inaccuracy or errors in information provided by third parties or for any results or decisions made by the customer based on such information or the use of our products or services. It is the client's responsibility to verify that the products and services purchased comply with the legal and regulatory requirements applicable to their business activities.

By agreeing to use our services or purchase our products, the customer acknowledges and agrees that the customer assumes the risk associated with their use and that Your Business Service Provider Dalight Connections Care makes no express or implied warranties beyond what is expressly stated in the service contract or accepted quotation.

5. COPYRIGHT

All content on Your Business Service Provider website Dalight Connections Care, including, without limitation, names, logos, trademarks, images, text, columns, graphics, videos, photographs, illustrations, software and other items are protected by copyrights, trademarks and/or other intellectual property rights owned and controlled by Your Business Service Provider Dalight Connections Care or by third parties who have licensed or provided their material to the website. You acknowledge and agree that all materials on Your Business Service Provider are made available for limited, non-commercial, personal use only. Except as specifically provided herein. No material may be copied, reproduced, republished, sold, downloaded, posted, transmitted, or distributed in any way, or otherwise used for any purpose, by any person or entity, without Your Business Service Provider Dalight Connections Care prior express written permission. You may not add, delete, distort, or otherwise modify the material. Any unauthorised attempt to modify any material, to defeat or circumvent any security features, or to utilise Your Business Service Provider Dalight Connections Care or any part of the material for any purpose other than its intended purposes is strictly prohibited.

Photos, videos and graphics on the website do not depict real people or a replica of our service. No copyright or misrepresentation is intended.

6. COPYRIGHT INFRINGEMENT

Your Business Service Provider Dalight Connections Care will respond to all enquiries, complaints and claims relating to alleged infringement by breach or violation of the provisions contained in UK and international copyright and intellectual property laws and regulations. Your Business Service Provider Dalight Connections Care respects the intellectual property of others and expects users to do the same. If you believe, in good faith, that any material provided on the website infringes your copyright or other intellectual property rights, please submit your request via our contact information, with the following information:

Identification of the intellectual property right that is allegedly infringed. All relevant registration numbers or a statement regarding ownership of the work should be included.
A statement that specifically identifies the location of the infringing material, in sufficient detail so that Your Business Service Provider can find it on the website.
Your name, address, telephone number and email address.
A statement by you that you have a good faith belief that the use of the allegedly infringing material is not authorised by the copyright owner, or its agents, or by law.
A statement by you, made under penalty of perjury, that the information in your notification is accurate, and that you are the copyright owner or authorised to act on its behalf.
An electronic or physical signature of the copyright owner or of the person authorised to act on the copyright owner's behalf.

7. PERSONAL DATA

Any personal information you submit in connection with your use of the website and our services will be used in accordance with our privacy policy. By using the website and our services, you consent to our collection and storage of your personal information. View our privacy policy.

8. PROHIBITED ACTIVITIES

The following activities are prohibited:

Access, monitor, reproduce, distribute, transmit, broadcast, display, sell, license, copy or otherwise exploit any content of the services, including but not limited to, using any robot, spider, scraper or other automated means or any manual process for any purpose not in accordance with this agreement or without our express written permission.
Violate the restrictions in any robot exclusion headers on the services or bypass or circumvent other measures employed to prevent or limit access to the services.
Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure.
Deep-link to any portion of the services for any purpose without our express written permission.
"Frame", "mirror" or otherwise incorporate any part of the website into any other websites or service without our prior written authorisation.
Attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by Your Business Service Provider Dalight Connections Care in connection with the services.
Circumvent, disable or otherwise interfere with security-related features of the website or features that prevent or restrict use or copying of any content.

9. DISCLAIMER OF WARRANTIES

Due to the nature of the Internet, Your Business Service Provider Dalight Connections Care provides and maintains the website on an "as is", "as available" basis and does not promise that use of the website will be uninterrupted or error free. We will not be liable to you if we are unable to provide the website or our services for any reason beyond our control.

Our website may from time to time contain links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.

Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law.

You will be responsible for any breach of these terms by you and if you use the website in breach of these terms you will be liable to and will reimburse Your Business Service Provider Dalight Connections Care for any loss or damage caused as a result.

Your Business Service Provider Dalight Connections Care shall not be liable in any amount for any failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control, including, without limitation, Internet outages, communications outages, fire, flood, war or any uncontrollable act of nature.

These terms do not affect your statutory rights as a consumer which are available to you.

Subject as aforesaid, to the maximum extent permitted by law, Your Business Service Provider Dalight Connections Care excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to Your Business Service Provider Dalight Connections Care and Your Business Service Provider Dalight Connections Care shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:

Any incorrect or inaccurate information on the website.
The infringement by any person of any Intellectual Property Rights of any third party caused by their use of the website or service purchased through the website.
Any loss or damage resulting from your use or the inability to use the website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.
Any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.
Any amount or kind of loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data or other property caused by persons accessing or using content from the website or from transmissions via emails or attachments received from Your Business Service Provider.
All representations, warranties, conditions and other terms which but for this notice would have effect.

10. ELECTRONIC COMMUNICATIONS

Your Business Service Provider Dalight Connections Care will accept no liability for failed, partial or garbled computer transmissions, for any breakdown, failure, connection, availability of computer, telephone, cable, network, electronic or Internet hardware or software, for the acts or omissions of any user or third party, for the accessibility or availability of the Internet or for traffic congestion or unauthorised human action, including errors or mistakes.

11. INDEMNIFICATION

You agree to defend and indemnify Your Business Service Provider Dalight Connections Care from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

Your breach of this agreement or the documents referenced herein.
Your violation of any law or the rights of a third party.
Your use of the website and services.

12. CHANGES AND TERMINATION

We may modify the website and these terms at any time, at our sole discretion and without notice. You are responsible for keeping yourself informed of these terms. Your continued use of the website constitutes your acceptance of any changes to these terms and any changes will supersede all previous versions of the terms. Unless otherwise specified, all changes to these terms apply to all users and clients. In addition, we may terminate our agreement with you under these terms at any time by notifying you in writing (including by email) or without notice.

13. INTEGRATION CLAUSE

This agreement together with the privacy policy and any other legal notices published by Your Business Service Provider Dalight Connections Care, shall constitute the entire agreement between you and Your Business Service Provider Dalight Connections Care concerning and governs your use of the website and services.

14. DALIGHT CONNECTIONS CARE

By engaging Dalight Connections Care (a trading name for Dalight Connections Ltd) you agree that Dalight Connections Care (a trading name for Dalight Connections Ltd) is an introductory agency and event organiser.

- The Supplier (Dalight Connections Care a trading name for Dalight Connections Ltd) shall perform any agreed Services in a professional and competent manner, in line with applicable industry standards and good practice, provided always that:

(a) In respect of introduction or referral-based services, the Supplier (Dalight Connections Care a trading name for Dalight Connections Ltd) shall not be responsible for the acts or omissions of any third party introduced; and

(b) The Customer accepts that the Supplier (Dalight Connections Care a trading name for Dalight Connections Ltd) does not guarantee outcomes, and that responsibility for decisions or arrangements made following an introduction rests solely with the recipient of the introduction.

Supplier’s Obligations

- The Supplier shall:

(a) Provide the Services with reasonable skill, care, and diligence, in accordance with applicable laws and industry standards;

(b) Ensure that all personnel providing the Services are appropriately trained, qualified, and bound by confidentiality obligations;

(d) Inform the Customer without undue delay of any issues that may affect service delivery.

- The Supplier may update or modify the Services where necessary to comply with legal requirements or to improve service efficiency, provided that the modifications do not materially reduce the scope or quality of the Services.

Customer’s Obligations

The Customer shall:

(a) Provide the Supplier with all necessary and accurate information required for the provision of the Services in a timely manner;

(b) Obtain all necessary consents from individuals (e.g., employees) before providing their Personal Data to the Supplier (Dalight Connections Care a trading name for Dalight Connections Ltd), where such consent is required under UK GDPR and other applicable Data Protection Laws;

(c) Ensure that employees or other individuals receiving the Services have been informed that:    Their Personal Data will be processed by the Supplier (Dalight Connections Care a trading name for Dalight Connections Ltd) solely for the purpose of delivering the Services; They may be contacted directly by the Supplier (Dalight Connections Care a trading name for Dalight Connections Ltd) as part of the service provision; Their data will be handled, stored, and retained - See (Confidentiality & Data Protection);

(d) Promptly notify the Supplier (Dalight Connections Care a trading name for Dalight Connections Ltd) of any changes or updates to the Personal Data provided, including withdrawal of consent (if applicable);

(e) Ensure that its use of the Services and provision of Personal Data complies with all applicable laws, regulations, and internal policies.

- The Supplier shall not be liable for any claims, penalties, or regulatory action arising from the Customer’s failure to comply with its obligations, including any failure to obtain valid consent where required.

15. EVENTS / ACTIVITIES

As a participant in events and activities organised by us, you agree to the following:

You or your immediate caregiver must answer the pre-event questionnaire truthfully and to the best of your abilities
Keep all contact information with us accurate and up-to-date
We may request a review of our service with you every six months. You may request a review if you would like to make a change to the service received
Dalight Connection Care (a trading name for Dalight Connections Ltd) take our duty of care seriously and we are highly invested in your safety and wellbeing. We will do our very best to ensure your safety, mitigate risks and prioritise your well-being before and during activities, visits and events, however, Dalight Connections Care is an event organiser and introductory agency, therefore, your safety and well-being are ultimately your responsibility and that of the primary self-employed carer/support worker/companion who is supporting you or your own carer/support worker/companion attending our event/activity with you.
Our events include opportunities for you to consume alcohol. You’re strongly advised to drink responsibly. We do not accept liability or responsibility for any repercussion as a result of excessive drinking
You must be an adult aged 18 or over. We only accept official photo identification such as a passport, driver’s license and national identity cards.
You must purchase your ticket before you participate in any event. Tickets purchased from third-party distributors and promoters will be redeemed at the start of the event.
Tickets and payments are non-refundable though in some cases could be used as credit at alternate dates at our discretion
We reserve the right to cancel an event at our discretion and for any reason. We will endeavour to communicate this as quickly as possible and make refunds or replace tickets where possible.
We reserve the right to change or modify our events without notice. We will endeavour to make comparable substitutes but accept no liability
Challenging Behaviour: Participants with challenging behaviour or a history of challenging behaviour are mandated to attend our event with their own support worker (1:1). Dalight Connections is happy to match said participant with a trained and vetted health and social care professional should you require one to attend our event
Dalight Connections does not accept responsibility for participants’ behaviour and we reserve the right to refuse entry or remove participants who exhibit challenging behaviour, are drunk, aggressive, anti-social, disorderly or abusive. We will not be refunding tickets or covering any additional cost incurred by the participant as a result
The participants will agree to indemnify us and all our associates and representatives against any third-party claims as a result of the participant's behaviour and actions. Any damages or loss caused by the participant is solely the participant's responsibility.
All venues on our event roster reserve the right to refuse entry and remove participants for challenging behaviour as aforementioned and we do not accept liability and will not be refunding ticket or payment
At all our events, trained, polite and non-intrusive photographers and videographers operate. We own the copyright to all pictures or videos taken. If you don't want to be in any pictures or videos please let us know by email or have a word with us at the start of the event
All our prices are reviewed from time to time and at least once per calendar year. Changes in pricing and modes of payment are at our sole discretion. We will notify you via email at least a month in advance.
For active members of the Activity Club, funders and customers will be notified should funding be withdrawn
We process the personal data of customers and funders in compliance with data protection laws and per our privacy policy. Please see our Privacy Policy and our broader Terms and Conditions on our website www.dalightconnectionscare.co.uk
Email us at info@dalightconnectionscare.co.uk if you have any problems or complaints. We also welcome compliments, please email us those too.

16. WELFARE CALLS

By subscribing to our Welfare Calls Service with Dalight Connections Care, you agree to the following:

Dalight Connections Ltd is not an emergency or medical service
Dalight Connections Ltd is not a substitute for professional or medical help with mental health and well-being.
We will be contacting the referred person to confirm they want to receive calls from our Welfare Calls service. We will schedule suitable times and get their consent to keep their personal information. Please be advised that once we have reached the customer the content of their calls is confidential and we will not be sharing their information with you without their consent
Provide two contacts of persons who have agreed to be contacted and be responsible for arranging an in-person visit with the customer when we are unable to reach the customer on the telephone.
We will call the customer on the agreed days and at the agreed time. On the occasion when changes are necessary, we will provide the customer with as much notice as possible
To build relationships we will make sure regular staff work with each customer
You will answer every scheduled call with the grace of two follow-up calls (15 minutes apart)
You will inform us if you will be outside the United Kingdon on your scheduled call days
Keep all contact information with us accurate and up-to-date
The named persons will be contacted and they will arrange an in-person visit should the customer miss their scheduled call and the two follow-up calls (15 minutes apart) or their response during their call give us concern. Should we be unable to reach your contact persons or they are unable to make contact with you in person (all within four hours of the initial call), we will escalate to the police. The police will be the ultimate escalation and we will have no more liability beyond that notification
If you do not have a contact person, you must speak to us on your scheduled call days. We will escalate to the police immediately should you miss your scheduled call and the two follow-up calls (15 minutes apart). The police will be the ultimate escalation and we will have no more liability beyond that notification
Either party can end the Welfare Call service subscriptions at any time via email. Email us at info@dalightconnectionscare.co.uk to cancel your subscription. You will need to provide a minimum of 20 calendar days’ notice before your next Direct Debit date to prevent further Direct Debit payment collection.
We review our Welfare Call service with the customer every six months. You may request a review if you would like to make a change to the service received
The funder or customer should email us at info@dalightconnectionscare.co.uk if you have any problems or complaints. We also welcome compliments, please email us those too.
We process the personal data of customers and funders in compliance with data protection laws and per our privacy policy. Please see our Privacy Policy and our broader Terms and Conditions on our website www.dalightconnectionscare.co.uk
All our prices are reviewed from time to time and at least once per calendar year. Changes in pricing and modes of payment are at our sole discretion. We will notify you via email at least a month in advance.
Breaks in the provision of service for less than a month will continue to be charged at the usual monthly rate.
Funders and customers will be notified should funding be withdrawn or subscription be cancelled

17. FORCE MAJEURE

Your Business Service Provider Dalight Connections Care shall not be liable for any failure or non-performance of services due to causes beyond its reasonable control, including but not limited to acts of civil authorities, acts of military authorities, riots, acts of nature and natural disasters, and other acts which may be due to unforeseen circumstances and which may prevent the performance of our services.

18. ARBITRATION

You acknowledge and agree that any dispute, claim or controversy arising out of or relating to these terms and conditions, whether for breach, termination, performance, interpretation or validity, as well as any aspect of your use of the website and our services, shall preferably be resolved by binding arbitration between you and Your Business Service Provider Dalight Connections Care. Notwithstanding the foregoing, the right of both parties to bring individual claims in a court of competent jurisdiction if they deem it necessary remains.

In the event of any dispute arising in connection with your use of the website and our services or breach of these terms and conditions, both parties agree to seek resolution through an arbitration process. This process will be conducted before a recognised and respected arbitration entity, selected by mutual agreement of both parties and following the applicable commercial arbitration rules.

In addition, the user agrees, to the extent permitted by applicable law, not to initiate, join or participate in class action lawsuits associated with any claim, dispute or controversy that may arise in connection with the use of the website and our services. This commitment seeks to promote a more agile and personalised resolution of any conflict, favouring arbitration and individual legal actions over class actions.

19. APPLICABLE LAW AND JURISDICTION

These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any dispute relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the United Kingdom. This applies unless binding arbitration is agreed in the relevant section.

20. FINAL PROVISIONS

Your use of our website and services is conditioned upon your acceptance of and compliance with all of the terms and conditions set forth. This authorisation to use our services does not extend to jurisdictions where these provisions are not respected or applied.

Our commitment to compliance with these terms is strictly governed by applicable laws and legal process. Importantly, these terms do not restrict our ability to comply with legal or governmental requirements, including but not limited to those related to law enforcement and the use of our website. Information provided or collected in connection with the use of the website will be subject to these requirements.

In the event that any provision of these terms and conditions is declared invalid, illegal or unenforceable by a court or competent authority, such decision shall not affect the validity or enforceability of the remaining provisions. Failure or delay in enforcing any of these terms and conditions by us at any time shall not constitute a waiver of our rights to enforce such provision, or any other provision, in the future.

We reserve all rights not expressly granted herein, while at all times maintaining the protection of and respect for our intellectual property rights and prerogatives.

21. CONTACT INFORMATION

If you have questions or concerns about these terms, please contact us using the contact information below:

Your Business Service Provider

Dalight Connections Care

Dalight Connections Care is a trading name for Dalight Connections Ltd

Registered Office Address: 128 City Road, London, United Kingdom, EC1V 2NX

Phone: 0203 780 5007
Email: info@dalightconnectionscare.co.uka