Privacy Policy

Last updated: 5 November 2026

Dalight Connections Care (DCC) is a trading name of Dalight Connections Ltd. At Dalight Connections Care (DCC), we respect your privacy. This policy explains how we collect, use and protect personal information when you contact us, use our website or enquire about our services.

1. Who we are

Dalight Connections Care is responsible for personal information we process in connection with our website and enquiries. You can contact us at admin@dalightconnectionscare.co.uk, by telephone on 07367 757851, or by post at 128 City Road, London, United Kingdom, EC1V 2NX.

2. Information we collect

When you use our contact form, we collect your name, email address, message and, if you choose to provide it, your telephone number. If you contact us by other means, we may also receive the information you share with us. If you go on to discuss or receive services, we may need further information relevant to your support needs, which can include sensitive health or care-related information.

Our website and its service providers may also process technical information such as device, browser and website usage data, subject to applicable privacy and cookie settings.

3. How we use your information

We use information to respond to enquiries, discuss and arrange services, communicate with you, keep appropriate records, operate and secure our website, and meet legal or regulatory obligations.

4. Our lawful reasons for processing

Depending on the circumstances, we process personal information because it is necessary to take steps at your request before entering into a contract, to perform a contract, to comply with a legal obligation, or for legitimate interests such as managing enquiries and keeping our services secure, where those interests are not overridden by your rights. Where consent is required, we will ask for it.

If we need to process special category information, such as health information, we will identify an additional lawful condition under UK data protection law and apply appropriate safeguards. We will explain the relevant basis when collecting that information.

5. Who we share information with

We may share information with trusted service providers who help us operate our website, forms, communications and business systems, including Wix, which provides our website and enquiry form technology. We may also share information where required by law or where necessary to provide agreed services, subject to an appropriate lawful basis and safeguards. We do not sell personal information.

6. How we protect information

We take reasonable organisational and technical steps to protect personal information and limit access to those who need it. No online service can guarantee absolute security.

7. How long we keep information

We retain personal information only for as long as needed for the purposes described in this policy, including responding to enquiries, providing services, maintaining necessary records and meeting legal requirements. Retention periods depend on the type of information and the reason it was collected. You can contact us for more information about a particular record.

8. International processing

Some website or technology providers may process information outside the UK. Where international transfers are subject to UK data protection rules, we will use an appropriate lawful transfer mechanism or safeguard.

9. Your data protection rights

Depending on the circumstances, you may have the right to access, correct or erase your information, restrict or object to processing, receive certain information in a portable format, or withdraw consent where processing relies on consent. These rights are not absolute. To make a request, email admin@dalightconnectionscare.co.uk.

You can also raise a concern with the UK Information Commissioner's Office (ICO) at ico.or

10. Cookies and website technologies

Cookies are small files that websites can place on your device. Some cookies and similar technologies are necessary to operate the website, maintain security and support essential functions. These do not generally require consent under UK cookie rules.

Other technologies, such as optional analytics, personalisation or advertising cookies, may require your consent before they are used. Where we use these technologies, we will explain their purposes and provide appropriate choices to accept or reject them. You should be able to change your preferences afterwards.

Our website is provided using Wix, which may use cookies or similar technologies for website functionality and security. The precise cookies, providers and storage periods can vary depending on the features enabled on the site. We will review this information and update this section as needed to reflect the technologies actually in use.

You can also manage or delete cookies through your browser settings, although blocking essential cookies may affect how the website works. For more information about how we use personal information, please see the other sections of this Privacy Policy.

If you have any questions about this policy or your personal information, please email admin@dalightconnectionscare.co.uk or visit our Contact page.